The Humane Treatment of On-Call Engineers

A presentation at DevOpsDays Ohio in in Columbus, OH, USA by Fen Aldrich

It’s no secret, on-call responsibilities generally suck. No one’s happy to be “holding the pager” and in the Ops world, that can be a real problem. The additional, unplanned, after-hours work leads to faster burnout among Engineers. By taking real steps to shift our perspectives of OnCall, we can begin to reverse the problem.